As a Trade Association, Landscape Ontario’s Function is to Improve and Advance the Industry as a Whole
Our Complaints Process Involving Member Companies…
Our complaints process is intended to be a catalyst for stimulating mutual understanding and benefit between the consumer public and our members. We hope to facilitate communication and encourage both parties to engage in a respectful dialogue that will lead to an amicable resolution.
Please note – Complaint issues can be very complex. Landscape Ontario has no formal, legal, or binding authority to deal with consumer complaints. Subjectivity, miscommunication, differing perspectives on quality of work, personality conflicts, lack of access to contract documents, lack of job-specific information, pending lawsuits between parties, and potential legal exposure make it very difficult for the association to be involved. In addition, we have no participation in the members’ day-to-day operations. Our only authority is the power to revoke membership.
As such, our involvement is offered solely as a public courtesy.
Here's how it works...
Landscape Ontario’s Consumer Complaint Process…
- Complaints can only be accepted in writing, so please send written complaints to...
Landscape Ontario
7856 Fifth Line South, RR 4
MILTON, ON L9T 2X8
- Landscape Ontario forwards consumer correspondence to the member company, encouraging both parties to resolve the matter
- All responses are shared with appropriate stakeholders
- If disputes cannot be resolved, all correspondence is kept on file
- Three unresolved disputes in twelve month period will trigger a membership review of the company involved
- We cannot become involved with pricing disputes or complaints already within the legal system.
